Privacy Policy

The Comfort Crew Heating and Cooling LLC 565 E 70th Ave, Denver, CO 80229 720-952-5961 comfort-crew.com

Our Commitment to Your Privacy

The Comfort Crew Heating and Cooling LLC is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we store it, and your rights regarding that information. By using our website or contacting us for services, you agree to the terms of this policy.

Information We Collect

We collect information in the following ways:

Information you provide directly:

  • Name, email address, phone number, and service address when you submit a contact form, schedule service, or request a quote
  • Billing information when you pay for services
  • Communications you send us by phone, email, text, or through our website

Information collected automatically:

  • IP address, browser type, operating system, and device information
  • Pages visited, time spent on pages, and links clicked
  • Referring website or search query that brought you to our site
  • Cookie identifiers and similar tracking data (see Cookie Policy section below)

Information from third parties:

  • Review platforms and directory listings where customers leave feedback
  • Advertising platforms that help us reach potential customers

How We Use Your Information

We use the information we collect to:

  • Schedule, confirm, and manage HVAC service appointments
  • Send appointment reminders, dispatch notifications, billing updates, and job completion surveys
  • Respond to questions and provide customer support
  • Process payments and manage billing
  • Improve our website, services, and customer experience
  • Send marketing communications to customers who have opted in
  • Comply with legal obligations
  • Detect and prevent fraud or unauthorized activity
  • Run advertising campaigns, including remarketing to past website visitors

Cookie Policy

Our website uses cookies and similar tracking technologies. A cookie is a small text file stored on your device when you visit a website. We use cookies to make our site function properly, understand how visitors use our site, and deliver relevant advertising.

Types of cookies we use:

Strictly necessary cookies: These are required for the website to function. They cannot be disabled. They include cookies that allow you to submit forms, navigate the site, and use basic features.

Analytics cookies: We use tools such as Google Analytics to understand how visitors interact with our website. These cookies collect information about pages visited, time on site, traffic sources, and user behavior. This data is aggregated and anonymous. You can opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout.

Advertising and remarketing cookies: We may use Google Ads, Meta (Facebook) Pixel, and similar platforms to show ads to people who have previously visited our website. These cookies track your visit and allow advertising platforms to serve you relevant ads on other websites and platforms. They do not store personally identifiable information directly but may link to data held by those platforms under their own privacy policies.

Functionality cookies: These cookies remember your preferences and improve your experience, such as remembering form entries or preferred contact methods.

Managing cookies:

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling certain cookies may affect the functionality of our website. You may also use the following tools to manage advertising preferences:

  • Google: adssettings.google.com
  • Meta: facebook.com/ads/preferences
  • Network Advertising Initiative opt-out: optout.networkadvertising.org

Third-Party Tools and Services

We use third-party tools that may collect or process data on our behalf. These include but are not limited to:

  • Google Analytics — website traffic and behavior analysis
  • Google Ads — paid search advertising and remarketing
  • Meta Pixel (Facebook/Instagram) — social media advertising and remarketing
  • WPForms or similar — contact and scheduling form processing
  • Payment processors — for billing and invoicing (we do not store full payment card data)
  • CRM and scheduling software — to manage appointments and customer records
  • Email marketing platforms — for customer communications where applicable

Each third-party tool operates under its own privacy policy. We encourage you to review the privacy policies of these services. We do not sell your personal data to any of these parties. We share only what is necessary for them to provide their services on our behalf.

SMS/Text Message Communications

The Comfort Crew Heating and Cooling LLC collects verbal and written opt-ins from customers to send SMS communications. By providing your phone number and opting in, you consent to receive text messages from us.

SMS messages we may send include:

  • Appointment confirmations and reminders
  • Technician dispatch notifications
  • Billing reminders and payment confirmations
  • Job completion surveys
  • Promotional offers and service updates (only for customers who have specifically opted in)

Important information about SMS communications:

  • Message frequency may vary depending on your service activity
  • Standard message and data rates may apply depending on your carrier and plan
  • Reply HELP for support or STOP at any time to unsubscribe
  • Your phone number will not be shared with third parties for marketing purposes
  • Opting out of SMS will not affect your ability to receive service

Sharing of Information

We do not sell your personal information to third parties. We do not share your information for promotional purposes with outside companies.

We may share your information only in the following circumstances:

  • With service providers who assist us in operating our business (scheduling, billing, marketing tools) under confidentiality agreements
  • With payment processors to complete transactions
  • With legal authorities if required by law, court order, or to protect the rights and safety of our business or others
  • In connection with a business sale, merger, or acquisition, in which case customer data would be transferred as part of the transaction

Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Customer service records are typically retained for a minimum of three years. You may request deletion of your information at any time subject to legal retention requirements.

Your Privacy Rights

Depending on your location, you may have rights regarding your personal information including:

  • The right to access the personal information we hold about you
  • The right to request correction of inaccurate information
  • The right to request deletion of your information
  • The right to opt out of marketing communications at any time
  • The right to opt out of the sale of personal information (we do not sell personal information)

Colorado residents: Under the Colorado Privacy Act (CPA), Colorado residents have specific rights regarding their personal data. You may submit a request to exercise these rights by contacting us directly.

California residents: Under the California Consumer Privacy Act (CCPA), California residents have the right to know what personal information is collected, request deletion, and opt out of the sale of personal information. We do not sell personal information.

To exercise any of these rights, contact us at:

We will respond to verifiable requests within 45 days.

Children's Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, contact us immediately and we will delete it.

Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. No method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to using industry-standard practices to protect your data.

Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any external sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. The date at the top of this page reflects when the policy was last updated. Continued use of our website or services after an update constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us: 

The Comfort Crew Heating and Cooling LLC 565 E 70th Ave, Denver, CO 80229 Phone: 720-952-5961 Website: comfort-crew.com